These terms explain how a booking with Magic City Chauffeurs works — what you reserve, how you pay, and how to change or cancel. Booking a car means you agree to them. Anything not covered here, we settle in plain conversation over WhatsApp before your date.
Our service is private hourly chauffeur hire: one vehicle and one driver reserved for a continuous block of time, kept for your use alone. The shortest block is five hours; there is no shorter reservation. Prices are quoted per vehicle, not per passenger, and each vehicle carries up to a stated number of riders, to a ceiling of 14 in a single vehicle. Larger groups are handled with more than one car, quoted together before you commit.
Your quoted block rate includes tolls and parking incurred during the hours booked, the same driver for the whole block, and fully private use of the vehicle with no shared seating. Drivers speak English and Spanish. Rates are confirmed in writing over WhatsApp at the time of booking and hold for the reservation as agreed.
A 50% deposit reserves your date. It can be paid by Venmo, Zelle, or a secure payment link sent over WhatsApp. The remaining balance is due to your driver on the day of service, and cash is accepted for that half. Payments made by card carry a 4% processing fee. A reservation is confirmed only once the deposit is received.
Service is available 24 hours a day. Blocks that begin between 7:00 AM and 9:00 PM carry no surcharge. A block that starts outside that window adds a modest evening surcharge, which is stated and confirmed at the time of booking. We do not add surcharges you have not seen in advance.
If your day runs longer than the hours reserved, the driver can usually continue when the schedule allows. Each additional hour bills at the same per-vehicle rate as your original block and is settled after the service, rather than paid upfront. Extensions depend on the driver’s availability, so we can’t promise a set number of extra hours in advance.
You may cancel free of charge, with a full refund of your deposit, up to 24 hours before your scheduled start time. Cancellations made inside that 24-hour window are non-refundable. If we are ever unable to provide the vehicle we confirmed, we will arrange a comparable one or refund your deposit in full.
The first child seat for a rider under five years old is provided at no charge. Additional child seats are available for a small fee confirmed at booking. Small pets are welcome when arranged in advance over WhatsApp and traveling in a carrier. Please tell us about seats and pets before your date so the right vehicle is dispatched.
Our shopping trip with driver wait is a separate round-trip product with its own pricing: the driver takes you to the mall, waits while you shop, and returns you to your pickup. That product is priced by its own tiers, quoted on booking, and is not the same as an hourly block. Destinations beyond the standard route are quoted individually over WhatsApp.
The vehicle is for lawful, private passenger use. Riders are asked to wear seat belts and to treat the vehicle with care; damage beyond normal use may be charged. Drivers may decline to continue a trip that is unsafe or unlawful. We are not responsible for delays caused by conditions outside our control, such as weather, traffic, road closures, or events, though we plan routes to reduce their effect.
If anything here is unclear, ask before you book. Message wa.me/17866828748, call (786) 682-8748, or email [email protected]. We would rather answer a question early than leave one open on the day.